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Terms of Service
TCG Doctor
Applies to:
Last Updated: [3/2/26]
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the services offered by TCG Doctor (“TCG Doctor”, “we”, “us”, “our”) through the websites:
(collectively, the “Websites”).
By placing an order for our services or products, by using or accessing the Websites, or by otherwise engaging with TCG Doctor, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use the Websites or obtain services from TCG Doctor.
2. Definitions and Interpretation
In these Terms:
“Customer”, “you” or “your” means the person accessing the Websites or purchasing our services or products.
“Services” means any card repair, restoration, preservation, preparation, grading support, or related service offered by TCG Doctor.
“Products” means any trading cards, bundles, accessories, or items sold through the Websites.
3. Services and Products
3.1 Restoration and Repair Services
All restoration and repair services are provided using professional techniques designed to improve appearance and condition.
Results will vary and complete restoration to “like new” condition is not guaranteed.
3.2 No Guarantee of Grading Outcome
TCG Doctor does not and cannot guarantee specific grading outcomes from third-party grading companies.
Grading decisions are made solely by independent graders and are outside our control.
4. Customer Acknowledgements and Assumptions of Risk
By placing an order:
You acknowledge that card restoration and handling involves inherent risks, including but not limited to accidental damage and changes in market value, grading outcomes, and subjective assessment of condition.
5. Payment Terms
Full payment of restoration or product prices is required at the time of ordering.
All prices are in Australian Dollars (AUD) and include or exclude taxes as indicated.
Discounts, bundles, or promotional offers are subject to availability and at TCG Doctor’s discretion.
6. Non-Refundability and Store Credits
Once work has commenced on a card or service has been provided, restoration fees are non-refundable.
Refunds for services will not be issued. Where permitted by law, TCG Doctor may offer store credit at its discretion.
Store credits, when issued, are valid for 12 months only from the date of issue.
7. Customer Responsibilities
You agree to:
Provide accurate contact, billing, and shipping information at checkout.
Fully disclose any previous alterations such as trimming, recolouring, pressing, attempted repairs, or chemical treatments to the card.
Package cards securely for shipping; TCG Doctor is not liable for loss or damage before receipt.
Failure to provide accurate or complete information may void guarantees, support, or service.
8. Shipping and Delivery
8.1 Shipping to TCG Doctor
You are responsible for arranging and paying for all shipping to TCG Doctor.
You should use tracked and insured shipping and retain proof of postage.
TCG Doctor is not responsible for cards lost, delayed, or damaged in transit before receipt.
8.2 Return Shipping
TCG Doctor will dispatch restored cards and product orders via tracked shipping.
Once items are handed to a third-party carrier, liability transfers to you.
TCG Doctor is not responsible for carrier delays, errors, damage, or customs issues.
8.3 International Shipping
International customers are responsible for all applicable taxes, duties, customs charges, and fees incurred.
9. Estimated Processing Times
Turnaround times published on the Websites are estimates only and may vary based on volume, card condition, availability of materials, and unforeseen circumstances.
TCG Doctor is not liable for losses arising from delays.
10. Limitation of Liability
To the maximum extent permitted by law:
TCG Doctor’s liability for any loss, damage, claim, or expense arising from services or products provided is limited to the amount paid for the specific service or product.
TCG Doctor is not liable for:
Grading outcomes or decisions;
Changes in market value or resale value;
Loss of sentimental or personal value;
Indirect, incidental, consequential, or punitive damages.
Where applicable, nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.
11. Intellectual Property
All content on the Websites, including photos, videos, text, and graphics, is owned by TCG Doctor or licensed to TCG Doctor.
You may not reproduce, distribute, display, or use this content without express written permission.
TCG Doctor may use before/after documentation of restored cards for marketing unless expressly requested otherwise before service.
12. Right to Refuse or Cancel Orders
TCG Doctor reserves the right to refuse, decline, or cancel orders or services where necessary, including but not limited to:
Fraudulent, tampered, altered, or suspicious cards;
Incomplete or false customer information;
Abusive or inappropriate conduct;
Legal, safety, or compliance concerns.
13. Dispute Resolution and Governing Law
These Terms are governed by the Australian consumer law (ACL)
Any disputes arising under or in connection with these Terms will be resolved in the courts of the relevant state.
14. Restoration Risk Acknowledgment
14.1 Nature of Restoration
The Customer acknowledges that trading card restoration, cleaning, surface repair, edge repair, crease treatment, pressing, polishing, recolouring, or any related intervention involves inherent and unavoidable risk.
14.2 No Guarantee of Outcome
The Customer acknowledges and agrees:
Results are not guaranteed;
Restoration may improve, have no impact on, or adversely affect the appearance or perceived condition of a card;
Restoration may impact grading outcomes, resale value, liquidity, or desirability;
Grading companies may detect restoration or alteration.
14.3 Assumption of Risk
By submitting a card for service, the Customer voluntarily assumes all risks associated with restoration services.
15. Declared Value & Liability Cap
15.1 Declared Value Requirement
The Customer must declare an accurate market value for each card at the time of order.
15.2 Liability Cap
To the maximum extent permitted by law, TCG Doctor’s total liability for any loss, damage or claim relating to a card shall be limited to the lesser of:
(a) The declared value of the card; or
(b) The amount paid for the specific service performed on that card.
15.3 Undervalued or Non-Declared Cards
If a Customer fails to declare a value, liability shall automatically be limited to the service fee paid for that card.
15.4 Exclusion of Speculative or Future Value
TCG Doctor is not liable for:
Market fluctuations;
Future appreciation;
Lost resale opportunities;
Auction losses;
Sentimental value.
16. Insurance & Risk Allocation
16.1 Customer Shipping Risk
Risk of loss or damage remains with the Customer until TCG Doctor confirms possession via email.
16.2 Return Shipping Risk
Risk transfers back to the Customer once the parcel is lodged with the postal carrier.
16.3 Insurance Optional
Insurance for return shipping is optional and must be requested by the Customer.
If insurance is declined, the Customer accepts all risk once dispatched.
16.4 Limitation to Carrier Compensation
In the event of loss during insured transit, recovery shall be limited to the compensation paid by the carrier.
17. Express Service Clarification
17.1 Queue Priority Only
Express service guarantees priority in queue positioning only.
17.2 Commencement of Timeframe
Any express timeframe begins only once:
The order has been processed internally;
The card is in our possession;
Active restoration work has commenced.
17.3 No Guarantee Prior to Commencement
Express timeframes do not begin from:
The date the Customer posts the card;
The date the card is delivered;
Any date prior to active commencement of work.
18. Force Majeure
TCG Doctor shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:
Postal or courier disruptions
Natural disasters
Government actions
Supply shortages
Technical failures
Illness or workforce disruption
19. Indemnity
The Customer agrees to indemnify and hold harmless TCG Doctor, its directors, contractors and agents from any claims, losses, liabilities, damages or expenses arising from:
Misrepresentation of card condition or value;
Failure to disclose prior alterations;
Disputes with grading companies;
Resale disputes involving third parties.
20. Dispute Resolution
21.1 Good Faith Negotiation
Parties agree to attempt to resolve disputes in good faith before commencing legal proceedings.
21.2 Governing Law
These Terms are governed by the laws of Western Australia, Australia.
21.3 Jurisdiction
The parties submit to the exclusive jurisdiction of the courts of Western Australia.
22. Variations and Updates
TCG Doctor may update these Terms at any time. Revised Terms will be published on the Websites with a new “Last Updated” date. Your continued use of the Websites or services constitutes acceptance of the updated Terms.
23. Contact Information
If you have questions regarding these Terms, please contact:
TCG Doctor
Email: tcg@tcgdoctor.com
Website: