TCG Doctor

Applies to:

www.tcgdoctor.com⁠

www.tcgdoctor.com.au⁠

www.tcgdoctor.net⁠

Last Updated: [3/2/26]

1. Overview

This Shipping Policy outlines the terms relating to shipping of trading cards to and from TCG Doctor in connection with our repair, restoration and related services.

By placing an order with TCG Doctor, you agree to this Shipping Policy.

2. Shipping Cards to TCG Doctor

      2.1 Customer Responsibility

Customers are solely responsible for arranging and paying for shipping of cards to TCG Doctor.

We strongly recommend:

• Using tracked postage

• Purchasing insurance

• Retaining proof of postage

• Packaging cards securely to prevent bending, moisture or impact damage

TCG Doctor is not liable for cards that are lost, delayed or damaged in transit prior to us taking physical possession.

      2.2 Confirmation of Receipt

TCG Doctor conducts post office collections once per week.

Upon collection and inspection, we will send written email confirmation that your order has been received and is in our possession.

Processing and service timelines commence only after this confirmation and internal processing.

3. Return Shipping to Customers

      3.1 Standard Return Shipping

All return shipping purchased through TCG Doctor includes signature on delivery.

Tracking details will be provided once dispatched.

      3.2 Insurance

Insurance is not included by default.

Insurance may be purchased separately upon customer request.

Where requested, a quote will be provided based on current Australia Post (or carrier) insurance rates.

If insurance is declined, the customer accepts all associated risk once the parcel is lodged with the carrier.

      3.3 Transfer of Risk

Risk in the goods transfers to the customer once the parcel is lodged with the postal carrier.

TCG Doctor is not responsible for:

• Carrier delays

• Loss in transit

• Damage during transit

• Delivery errors by the carrier

4. International Shipping

International customers acknowledge and agree:

International shipping costs are higher than domestic rates. If actual shipping costs exceed the amount paid at checkout, an invoice will be issued for the outstanding balance prior to dispatch. Insurance for international shipments is strongly recommended but remains at the customer’s discretion.

The customer is responsible for:

• Customs duties

• Taxes

• Import fees

• Any local charges

TCG Doctor is not responsible for customs delays, seizure, or additional international charges.

5. Processing and Turnaround Times

      5.1 No Guaranteed Standard Timeframes

TCG Doctor does not guarantee turnaround times for standard services.

Workload fluctuates based on volume, complexity of restoration, and operational factors.

We will endeavour to complete work as efficiently as reasonably possible; however, no specific completion date is guaranteed for standard services.

      5.2 Express Services

Where an express service is purchased:

Express orders will skip the queue and be prioritised ahead of standard service orders.

Any advertised express timeframe begins only once the order has been processed internally and work has commenced.

The timeframe does not begin:

• On the date you ship the item;

• On the date we receive the item;

• Or prior to commencement of active restoration work.

Express guarantees apply only to queue priority and the applicable internal service timeframe once work has begun.

6. Delays Outside Our Control

TCG Doctor is not liable for delays caused by:

• Postal or courier services

• Customs clearance

• Natural disasters

• Operational interruptions beyond reasonable control