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Privacy Policy
TCG Doctor
Applies to:
Last Updated: [3/2/26]
1. Introduction
This Privacy Policy applies to TCG Doctor (“TCG Doctor”, “we”, “us”, “our”) and governs the collection, use, disclosure and management of personal information obtained through the websites:
(collectively referred to as the “Websites”).
We are committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our Websites or services, you acknowledge that you have read and understood this Privacy Policy.
2. What is Personal Information
“Personal information” has the meaning given under the Privacy Act 1988 (Cth) and generally refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.
3. The Personal Information We Collect
We may collect and hold the following categories of personal information:
3.1 Identity and Contact Information
Full name
Email address
Telephone number
Residential, postal or shipping address
3.2 Service and Order Information
Details of trading cards submitted for repair, restoration or preservation
Uploaded photographs or supporting materials
Service tier selected
Shipping instructions and return preferences
3.3 Payment and Transaction Information
Billing details
Transaction history
Payment confirmations
Payment card information is processed by third-party payment providers. We do not store complete credit card numbers.
3.4 Communications
Email correspondence
Website contact forms
Customer service enquiries
Social media interactions
3.5 Technical and Website Usage Information
IP address
Device and browser type
Pages visited
Cookies and analytics data
Date and time of visits
4. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you when you:
Submit an enquiry
Place an order
Upload materials
Communicate with us
Automatically through our Websites using cookies and analytics technologies
From third-party service providers involved in payment processing, website hosting and shipping
From social media platforms when you interact with our accounts
5. Purposes for Collection, Use and Disclosure
We collect, use and disclose personal information for purposes including:
Providing trading card repair and restoration services
Processing orders and payments
Coordinating shipping and returns
Communicating with customers
Providing customer support
Managing accounts and service records
Improving our Websites and services
Marketing and promotional communications (where permitted by law)
Fraud prevention and security monitoring
Compliance with legal and regulatory obligations
We will only use personal information for the primary purpose of collection or for related purposes as permitted under Australian law.
6. Disclosure of Personal Information
We may disclose personal information to:
Wix.com Ltd (our website hosting provider)
Payment processors (such as Stripe, PayPal or similar providers)
Shipping and logistics providers (including Australia Post or couriers)
IT service providers and technical contractors
Analytics and advertising platforms (if enabled)
Professional advisers (legal, accounting or compliance advisers)
Government authorities where required by law
We do not sell personal information to third parties.
7. Overseas Disclosure
Some third-party service providers may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure such providers implement appropriate data protection and security measures consistent with Australian privacy obligations.
8. Cookies and Website Analytics
Our Websites use cookies and similar technologies to:
Enable essential website functionality
Improve user experience
Analyse website performance
Support marketing initiatives (where applicable)
Users may control cookies through browser settings. Disabling cookies may impact website functionality.
9. Direct Marketing
We may send marketing communications where:
You have consented; or It is otherwise permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe function or contacting us directly. Transactional or service-related communications are not considered marketing.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
Secure encrypted website connections (HTTPS)
Access controls
Password-protected systems
Use of reputable third-party service providers
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Comply with taxation and legal obligations
Resolve disputes
Enforce contractual agreements
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
12. Access and Correction
You may request access to personal information we hold about you. You may also request correction of inaccurate, incomplete or outdated personal information. Requests must be submitted in writing to the contact details provided below. We may require verification of identity before responding. We will respond within a reasonable timeframe in accordance with Australian law.
13. Anonymity and Pseudonymity
Where practicable, individuals may interact with our Websites anonymously. However, certain services require personal identification in order to be provided.
14. Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.
15. Third-Party Websites
Our Websites may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
16. Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you may submit a complaint to us in writing.
We will investigate the complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au�
Phone: 1300 363 992
17. Amendments to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our Websites and will take effect from the updated “Last Updated” date.
18. Contact Details
For privacy-related enquiries, access requests or complaints, please contact:
TCG Doctor
Email: tcg@tcgdoctor.com
Website: