Policies (List) | Tcg Doctor

Last Updated: [3/2/26]

1. Overview

This Shipping Policy outlines the terms relating to shipping of trading cards to and from TCG Doctor in connection with our repair, restoration and related services.

By placing an order with TCG Doctor, you agree to this Shipping Policy.

2. Shipping Cards to TCG Doctor

2.1 Customer Responsibility

Customers are solely responsible for arranging and paying for shipping of cards to TCG Doctor.

We strongly recommend:

Using tracked postage
Purchasing insurance
Retaining proof of postage
Packaging cards securely to prevent bending, moisture or impact damage

TCG Doctor is not liable for cards that are lost, delayed or damaged in transit prior to us taking physical possession.

2.2 Confirmation of Receipt

TCG Doctor conducts post office collections once per week.

Upon collection and inspection, we will send written email confirmation that your order has been received and is in our possession.

Processing and service timelines commence only after this confirmation and internal processing.

3. Return Shipping to Customers

3.1 Standard Return Shipping

All return shipping purchased through TCG Doctor includes signature on delivery.

Tracking details will be provided once dispatched.

3.2 Insurance

Insurance is not included by default.

Insurance may be purchased separately upon customer request.

Where requested, a quote will be provided based on current Australia Post (or carrier) insurance rates.

If insurance is declined, the customer accepts all associated risk once the parcel is lodged with the carrier.

3.3 Transfer of Risk

Risk in the goods transfers to the customer once the parcel is lodged with the postal carrier.

TCG Doctor is not responsible for:

Carrier delays
Loss in transit
Damage during transit
Delivery errors by the carrier

4. International Shipping

International customers acknowledge and agree:

International shipping costs are higher than domestic rates. If actual shipping costs exceed the amount paid at checkout, an invoice will be issued for the outstanding balance prior to dispatch. Insurance for international shipments is strongly recommended but remains at the customer’s discretion.

The customer is responsible for:

Customs duties
Taxes
Import fees
Any local charges

TCG Doctor is not responsible for customs delays, seizure, or additional international charges.

5. Processing and Turnaround Times

5.1 No Guaranteed Standard Timeframes

TCG Doctor does not guarantee turnaround times for standard services.

Workload fluctuates based on volume, complexity of restoration, and operational factors.

We will endeavour to complete work as efficiently as reasonably possible; however, no specific completion date is guaranteed for standard services.

5.2 Express Services

Where an express service is purchased:

Express orders will skip the queue and be prioritised ahead of standard service orders.

Any advertised express timeframe begins only once the order has been processed internally and work has commenced.

The timeframe does not begin:

On the date you ship the item;
On the date we receive the item;
Or prior to commencement of active restoration work.

Express guarantees apply only to queue priority and the applicable internal service timeframe once work has begun.

6. Delays Outside Our Control

TCG Doctor is not liable for delays caused by:

Postal or courier services
Customs clearance
Natural disasters
Operational interruptions beyond reasonable control

Return & Refund Policy

TCG Doctor

Applies to:

Last Updated: [3/2/26]

1. Introduction

This Refund Policy applies to all purchases of services and products offered by TCG Doctor (“we”, “us”, “our”) through our websites:

Please read this policy carefully before making a purchase.

By placing an order with TCG Doctor, you agree to this Refund Policy.

2. Definitions

In this policy:

Services means any restoration, cleaning, repair, preservation, grading preparation, or related services provided by TCG Doctor.

Products means any physical goods sold by TCG Doctor.

Customer, “you” or “your” means the person purchasing services or products.

3. General Refund Principles

Refunds are only provided in accordance with this policy and applicable Australian Consumer Law (“ACL”).

Refunds will not be provided for reasons outside this policy unless required by law.

4. Services – Restoration & Repair

4.1 No Refund After Work Has Commenced

Once TCG Doctor has commenced work on a card:

Service fees are non-refundable;
No partial refunds will be issued based on subjective dissatisfaction;
No refunds will be issued due to grading outcomes, changes in market value, or differences in aesthetic expectation.

This is because restoration and repair services result in permanent or irreversible changes to the card.

4.2 Cancellation Prior to Commencement

Refunds may be issued at our discretion if:

The Customer cancels a service before work has commenced; and

No restoration, assessment, handling, or preparatory work has been performed.

In such cases, an administrative processing fee may be retained.

5. Express Services

Express service fees are non-refundable once:

The order has been processed internally; or
Work has commenced.

Express guarantees relate solely to queue prioritisation and do not constitute guaranteed outcomes.

6. Physical Products

If physical products are sold separate from services:

6.1 Change of Mind

Change of mind refunds are not available; You are not entitled to a refund if you simply decide against a product you have purchased.

6.2 Faulty or Incorrect Products

A refund will be issued if:

The product is faulty;
The product is significantly not as described;
An incorrect item was supplied.

To obtain a refund:

Contact us within 7 days of delivery;
Provide order number, photos and description of the issue.
Returned products must be returned in original condition unless the fault prevents this.
Return shipping costs may be refunded where required by law.

7. Australian Consumer Law (ACL)

Nothing in this Refund Policy excludes, restricts, or modifies your rights under the ACL.

Under the ACL, you may be entitled to a remedy if:

A service is not provided with due care and skill;
A service is not fit for purpose;
A product is faulty, not as described, or unsafe.

Remedies under the ACL may include a refund, repair, replacement, or compensation where appropriate. If a major failure occurs, you may be entitled to choose a refund.

8. How to Request a Refund

If you believe you are entitled to a refund under this policy or the ACL:

TCG Doctor

Websites:

Provide:

Order number
Reason for refund
Photos or supporting documentation (if applicable)

We will assess your request and respond within a reasonable timeframe.

9. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

10. Time Limits

Refund or ACL remedy requests must be submitted within:

14 days of service completion or delivery of physical products; unless otherwise required by law. Late requests may be declined.

11. Changes to This Policy

This policy may be updated from time to time.

We will publish the updated policy on our websites with a revised “Last Updated” date.

12. Contact Information

If you have questions or need assistance regarding refunds, you may contact:

TCG Doctor

Websites:

Restoration Guarantee

Details about our quality guarantee and what to expect from our services.

TCG Doctor

Applies to:

Last Updated: [3/2/26]

1. Introduction

This Privacy Policy applies to TCG Doctor (“TCG Doctor”, “we”, “us”, “our”) and governs the collection, use, disclosure and management of personal information obtained through the websites:

(collectively referred to as the “Websites”).

We are committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Websites or services, you acknowledge that you have read and understood this Privacy Policy.

2. What is Personal Information

“Personal information” has the meaning given under the Privacy Act 1988 (Cth) and generally refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. The Personal Information We Collect

We may collect and hold the following categories of personal information:

3.1 Identity and Contact Information

Full name
Email address
Telephone number
Residential, postal or shipping address

3.2 Service and Order Information

Details of trading cards submitted for repair, restoration or preservation
Uploaded photographs or supporting materials
Service tier selected
Shipping instructions and return preferences

3.3 Payment and Transaction Information

Billing details
Transaction history
Payment confirmations

Payment card information is processed by third-party payment providers. We do not store complete credit card numbers.

3.4 Communications

Email correspondence
Website contact forms
Customer service enquiries
Social media interactions

3.5 Technical and Website Usage Information

IP address
Device and browser type
Pages visited
Cookies and analytics data
Date and time of visits

4. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you:

Submit an enquiry
Place an order
Upload materials
Communicate with us
Automatically through our Websites using cookies and analytics technologies
From third-party service providers involved in payment processing, website hosting and shipping
From social media platforms when you interact with our accounts

5. Purposes for Collection, Use and Disclosure

We collect, use and disclose personal information for purposes including:

Providing trading card repair and restoration services
Processing orders and payments
Coordinating shipping and returns
Communicating with customers
Providing customer support
Managing accounts and service records
Improving our Websites and services
Marketing and promotional communications (where permitted by law)
Fraud prevention and security monitoring
Compliance with legal and regulatory obligations

We will only use personal information for the primary purpose of collection or for related purposes as permitted under Australian law.

6. Disclosure of Personal Information

We may disclose personal information to:

Wix.com Ltd (our website hosting provider)
Payment processors (such as Stripe, PayPal or similar providers)
Shipping and logistics providers (including Australia Post or couriers)
IT service providers and technical contractors
Analytics and advertising platforms (if enabled)
Professional advisers (legal, accounting or compliance advisers)
Government authorities where required by law

We do not sell personal information to third parties.

7. Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure such providers implement appropriate data protection and security measures consistent with Australian privacy obligations.

8. Cookies and Website Analytics

Our Websites use cookies and similar technologies to:

Enable essential website functionality
Improve user experience
Analyse website performance
Support marketing initiatives (where applicable)

Users may control cookies through browser settings. Disabling cookies may impact website functionality.

9. Direct Marketing

We may send marketing communications where:

You have consented; or It is otherwise permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe function or contacting us directly. Transactional or service-related communications are not considered marketing.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:
Secure encrypted website connections (HTTPS)
Access controls
Password-protected systems
Use of reputable third-party service providers

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with taxation and legal obligations
Resolve disputes
Enforce contractual agreements

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

12. Access and Correction

You may request access to personal information we hold about you. You may also request correction of inaccurate, incomplete or outdated personal information. Requests must be submitted in writing to the contact details provided below. We may require verification of identity before responding. We will respond within a reasonable timeframe in accordance with Australian law.

13. Anonymity and Pseudonymity

Where practicable, individuals may interact with our Websites anonymously. However, certain services require personal identification in order to be provided.

14. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

15. Third-Party Websites

Our Websites may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

16. Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you may submit a complaint to us in writing.

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au⁠�

Phone: 1300 363 992

17. Amendments to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our Websites and will take effect from the updated “Last Updated” date.

18. Contact Details

For privacy-related enquiries, access requests or complaints, please contact:

TCG Doctor

Website:

www.tcgdoctor.com⁠�

www.tcgdoctor.com.au⁠�

www.tcgdoctor.net⁠�

TCG Doctor

Applies to:

Last Updated: [3/2/26]

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the services offered by TCG Doctor (“TCG Doctor”, “we”, “us”, “our”) through the websites:

(collectively, the “Websites”).

By placing an order for our services or products, by using or accessing the Websites, or by otherwise engaging with TCG Doctor, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Websites or obtain services from TCG Doctor.

2. Definitions and Interpretation

In these Terms:

“Customer”, “you” or “your” means the person accessing the Websites or purchasing our services or products.

“Services” means any card repair, restoration, preservation, preparation, grading support, or related service offered by TCG Doctor.

“Products” means any trading cards, bundles, accessories, or items sold through the Websites.

3. Services and Products

3.1 Restoration and Repair Services

All restoration and repair services are provided using professional techniques designed to improve appearance and condition.

Results will vary and complete restoration to “like new” condition is not guaranteed.

3.2 No Guarantee of Grading Outcome

TCG Doctor does not and cannot guarantee specific grading outcomes from third-party grading companies.

Grading decisions are made solely by independent graders and are outside our control.

4. Customer Acknowledgements and Assumptions of Risk

By placing an order:

You acknowledge that card restoration and handling involves inherent risks, including but not limited to accidental damage and changes in market value, grading outcomes, and subjective assessment of condition.

5. Payment Terms

Full payment of restoration or product prices is required at the time of ordering.

All prices are in Australian Dollars (AUD) and include or exclude taxes as indicated.

Discounts, bundles, or promotional offers are subject to availability and at TCG Doctor’s discretion.

6. Non-Refundability and Store Credits

Once work has commenced on a card or service has been provided, restoration fees are non-refundable.

Refunds for services will not be issued. Where permitted by law, TCG Doctor may offer store credit at its discretion.

Store credits, when issued, are valid for 12 months only from the date of issue.

7. Customer Responsibilities

You agree to:

Provide accurate contact, billing, and shipping information at checkout.
Fully disclose any previous alterations such as trimming, recolouring, pressing, attempted repairs, or chemical treatments to the card.
Package cards securely for shipping; TCG Doctor is not liable for loss or damage before receipt.
Failure to provide accurate or complete information may void guarantees, support, or service.

8. Shipping and Delivery

8.1 Shipping to TCG Doctor

You are responsible for arranging and paying for all shipping to TCG Doctor.

You should use tracked and insured shipping and retain proof of postage.

TCG Doctor is not responsible for cards lost, delayed, or damaged in transit before receipt.

8.2 Return Shipping

TCG Doctor will dispatch restored cards and product orders via tracked shipping.

Once items are handed to a third-party carrier, liability transfers to you.

TCG Doctor is not responsible for carrier delays, errors, damage, or customs issues.

8.3 International Shipping

International customers are responsible for all applicable taxes, duties, customs charges, and fees incurred.

9. Estimated Processing Times

Turnaround times published on the Websites are estimates only and may vary based on volume, card condition, availability of materials, and unforeseen circumstances.

TCG Doctor is not liable for losses arising from delays.

10. Limitation of Liability

To the maximum extent permitted by law:

TCG Doctor’s liability for any loss, damage, claim, or expense arising from services or products provided is limited to the amount paid for the specific service or product.

TCG Doctor is not liable for:

Grading outcomes or decisions;
Changes in market value or resale value;
Loss of sentimental or personal value;
Indirect, incidental, consequential, or punitive damages.

Where applicable, nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.

11. Intellectual Property

All content on the Websites, including photos, videos, text, and graphics, is owned by TCG Doctor or licensed to TCG Doctor.

You may not reproduce, distribute, display, or use this content without express written permission.

TCG Doctor may use before/after documentation of restored cards for marketing unless expressly requested otherwise before service.

12. Right to Refuse or Cancel Orders

TCG Doctor reserves the right to refuse, decline, or cancel orders or services where necessary, including but not limited to:

Fraudulent, tampered, altered, or suspicious cards;
Incomplete or false customer information;
Abusive or inappropriate conduct;
Legal, safety, or compliance concerns.

13. Dispute Resolution and Governing Law

These Terms are governed by the Australian consumer law (ACL)

Any disputes arising under or in connection with these Terms will be resolved in the courts of the relevant state.

14. Restoration Risk Acknowledgment

14.1 Nature of Restoration

The Customer acknowledges that trading card restoration, cleaning, surface repair, edge repair, crease treatment, pressing, polishing, recolouring, or any related intervention involves inherent and unavoidable risk.

14.2 No Guarantee of Outcome

The Customer acknowledges and agrees:

Results are not guaranteed;
Restoration may improve, have no impact on, or adversely affect the appearance or perceived condition of a card;
Restoration may impact grading outcomes, resale value, liquidity, or desirability;
Grading companies may detect restoration or alteration.

14.3 Assumption of Risk

By submitting a card for service, the Customer voluntarily assumes all risks associated with restoration services.

15. Declared Value & Liability Cap

15.1 Declared Value Requirement

The Customer must declare an accurate market value for each card at the time of order.

15.2 Liability Cap

To the maximum extent permitted by law, TCG Doctor’s total liability for any loss, damage or claim relating to a card shall be limited to the lesser of:

(a) The declared value of the card; or

(b) The amount paid for the specific service performed on that card.

15.3 Undervalued or Non-Declared Cards

If a Customer fails to declare a value, liability shall automatically be limited to the service fee paid for that card.

15.4 Exclusion of Speculative or Future Value

TCG Doctor is not liable for:

Market fluctuations;
Future appreciation;
Lost resale opportunities;
Auction losses;
Sentimental value.

16. Insurance & Risk Allocation

16.1 Customer Shipping Risk

Risk of loss or damage remains with the Customer until TCG Doctor confirms possession via email.

16.2 Return Shipping Risk

Risk transfers back to the Customer once the parcel is lodged with the postal carrier.

16.3 Insurance Optional

Insurance for return shipping is optional and must be requested by the Customer.

If insurance is declined, the Customer accepts all risk once dispatched.

16.4 Limitation to Carrier Compensation

In the event of loss during insured transit, recovery shall be limited to the compensation paid by the carrier.

17. Express Service Clarification

17.1 Queue Priority Only

Express service guarantees priority in queue positioning only.

17.2 Commencement of Timeframe

Any express timeframe begins only once:

The order has been processed internally;
The card is in our possession;
Active restoration work has commenced.

17.3 No Guarantee Prior to Commencement

Express timeframes do not begin from:

The date the Customer posts the card;
The date the card is delivered;
Any date prior to active commencement of work.

18. Force Majeure

TCG Doctor shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

Postal or courier disruptions
Natural disasters
Government actions
Supply shortages
Technical failures
Illness or workforce disruption

19. Indemnity

The Customer agrees to indemnify and hold harmless TCG Doctor, its directors, contractors and agents from any claims, losses, liabilities, damages or expenses arising from:

Misrepresentation of card condition or value;
Failure to disclose prior alterations;
Disputes with grading companies;
Resale disputes involving third parties.

20. Dispute Resolution

21.1 Good Faith Negotiation

Parties agree to attempt to resolve disputes in good faith before commencing legal proceedings.

21.2 Governing Law

These Terms are governed by the laws of Western Australia, Australia.

21.3 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of Western Australia.

22. Variations and Updates

TCG Doctor may update these Terms at any time. Revised Terms will be published on the Websites with a new “Last Updated” date. Your continued use of the Websites or services constitutes acceptance of the updated Terms.

23. Contact Information

If you have questions regarding these Terms, please contact:

TCG Doctor

Website: